Return Policy
Last Updated:
1. Introduction
This Return Policy explains the terms and conditions for returning products purchased from Ylozarinswyx. Please read this policy carefully before making a purchase.
2. Right of Withdrawal
Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3. Return Period
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by contacting us:
Email: info@ylozarinswyx.world
Address: Mariaplaats 53, 3511 LM Utrecht, Netherlands
4. Return Conditions
4.1 Product Condition
To be eligible for a return, the product must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Accompanied by proof of purchase
4.2 Return Process
To initiate a return:
- Contact us within 14 days of receiving the product
- Provide your order number and reason for return
- We will provide you with return instructions
- Ship the product back to us at your expense
5. Refunds
5.1 Refund Processing
If you are entitled to a refund, we will process it within 14 days of:
- Receiving the returned product, or
- Receiving proof that you have sent the product back, whichever is earlier
5.2 Refund Method
Refunds will be issued using the same payment method you used for the original purchase. We will not charge any fees for the refund.
5.3 Partial Refunds
We may make a deduction from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
6. Return Shipping Costs
You are responsible for the cost of returning the product unless:
- The product was defective or incorrect
- We failed to inform you about your right of withdrawal
In these cases, we will bear the return shipping costs.
7. Exceptions
The right of withdrawal does not apply to:
- Products that have been opened and cannot be returned for hygiene reasons
- Products that have been damaged due to misuse
- Products returned after the 14-day period
8. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
9. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original product and place a new order.
10. Return Address
When returning a product, please send it to:
Ylozarinswyx
Mariaplaats 53
3511 LM Utrecht
Netherlands
Please include your order number and contact information with the return.
11. Processing Time
Once we receive your returned product, we will inspect it and notify you of the status of your refund within 5 business days. If approved, your refund will be processed within 14 days.
12. Contact Us
If you have questions about returns or need assistance, please contact us:
Email: info@ylozarinswyx.world
Address: Mariaplaats 53, 3511 LM Utrecht, Netherlands